Service Design includes Service and Systems Design and other multidisciplinary design approaches. This category focuses on the planning and organising of people, infrastructure, communication and material components of a service or system. The design should improve the user’s experience and enhance the interaction between the service provider and its customers to improve business outcomes.

2024 Best in Category

2024 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2023 Best in Category

The One Stop One Story (OSOS) Hub

Thriving Communities Partnership / Infoxchange / Community Partners / Essential Services / Regulators / Ombudsman

2023 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2022 Best in Category

2022 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2021 Best in Category

Automated Briefings and Correspondence - ABC

Sophie Turner / Jasmin Hamid / Ben Kirk / Engage Squared / Rapid Circle / James Stuart and the DPC Operations Team

2021 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2020 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2019 Best in Category

2019 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2018 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2017 Best in Category

2017 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2016 Best in Category

122 Roseneath Street

Local Peoples / Assemble / Assemble Papers

2016 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2015 Best in Category

Food Justice Truck

CobaltNiche Design / Asylum Seeker Resource Centre (ASRC) /VMS Group

2015 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre

2014 Best in Category

Smart Blocks

Strata Community Australia / City of Melbourne / City of Sydney / Owners Corporation Network / Huddle design, Digital Eskimo, Vidiris, Sustainability at Work

2014 Finalists

HIGHLY COMMENDED Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Combining Systems Thinking and Improvement Science to Improve Outcomes in Paediatric Asthma

Rachel Vorlander, Safer Care Victoria / Belinda Phelan, Safer Care Victoria / Danny Csutoros, Department of Health / Miriam Spano, Department of Health / Jeremy Turnbull, Department of Health / Janelle Devereux, Safer Care Victoria

Delivering the New Gold Standard in Compensable Medicine

Delivering the New Gold Standard in Compensable Medicine

WorkSafe Enterprise Design Practice / Personal Injury Education Foundation (PIEF) / Health & Recovery Division / Design Team: Andrew Broughton, Scott Matthews & Tristan Johnson

Improving gender equity within Victorian schools

Improving gender equity within Victorian schools

Allison Snow, Lead Producer, Portable / Belinda Donald, Senior Design Strategist, Portable / Joanne Osbourne-Taylor, Lead Design Strategist, Portable / Cyndi Dawes, Lead Design Strategist, Huddle / Lucy Thornton, Strategic Designer, Huddle / Dr

Pathways to Wellbeing

Pathways to Wellbeing

Australian Vietnamese Women’s Association / CQ University / Legal Tech Helper / Mental Health Legal Centre