Service Design includes Service and Systems Design and other multidisciplinary design approaches. This category focuses on the planning and organising of people, infrastructure, communication and material components of a service or system. The design should improve the user’s experience and enhance the interaction between the service provider and its customers to improve business outcomes.

2021 Best in Category

No entries found.

2021 Finalists

Automated Briefings and Correspondence - ABC

Automated Briefings and Correspondence - ABC

Sophie Turner / Jasmin Hamid / Ben Kirk / Engage Squared / Rapid Circle / James Stuart and the DPC Operations Team

Dear Landlord by Justice Connect

Dear Landlord by Justice Connect

Katie Ho / Bonnie Graham / Will Jephcott / Samantha Sowerwine

Integrated journey maps improve the wellbeing and safety of children

Integrated journey maps improve the wellbeing and safety of children

Nous Group / Kirsty Elderton / Dan Fine / Alannah Tran / Bhairavi Raman / Victorian Department of Education and Training / Lisa Gandolfo / Susan Dobson / Biddy McPhee-Lam / Maxine Ewens / Loreta Camerlengo

Returnr Marketplace

Returnr Marketplace

Returnr / Returnr Marketplace / Cumulo Group

2019 Best in Category

2019 Finalists

Alchemy – Monash x Alpha60

Alchemy – Monash x Alpha60

Local Peoples / Monash University - Department of Materials Science & Engineering / Alpha60

Co-Designing Authentic Narratives with Darebin Youth Services

Co-Designing Authentic Narratives with Darebin Youth Services

Darebin Youth Services, City of Darebin / Public Journal / Hilary Walker Photography

GovMap User Discovery and Roadmap Design

GovMap User Discovery and Roadmap Design

ThinkPlace / Department of Environment, Land, Water and Planning

INTER-DREAM

INTER-DREAM

PluginHUMAN (Justin Dwyer and Betty Sargeant)

Our Languages Matter Workshops

Our Languages Matter Workshops

ThinkPlaceVictorian Aboriginal Heritage Council (VAHC) / Department of Environment, Land, Water and Planning (DELWP) / ThinkPlace

SHEcity

SHEcity

Monash University, Faculty of Art Design and Architecture / Plan International / Crowspot

Worksafe

Worksafe

Isobar / Worksafe

2018 Finalists

No entries found.

2017 Best in Category

2017 Finalists

No entries found.

2016 Best in Category

122 Roseneath Street

Local Peoples / Assemble / Assemble Papers

2016 Finalists

No entries found.

2015 Best in Category

No entries found.

2015 Finalists

No entries found.

2014 Best in Category

Smart Blocks

Strata Community Australia / City of Melbourne / City of Sydney / Owners Corporation Network / Huddle design, Digital Eskimo, Vidiris, Sustainability at Work

2014 Finalists

No entries found.