Service Design includes Service and Systems Design and other multidisciplinary design approaches. This category focuses on the planning and organising of people, infrastructure, communication and material components of a service or system. The design should improve the user’s experience and enhance the interaction between the service provider and its customers to improve business outcomes.

2023 Best in Category

No entries found.

2023 Finalists

Australian Open Fan Engagement

Australian Open Fan Engagement

WongDoody / Tennis Australia / Australian Open

Bushfire Social Intelligence

Bushfire Social Intelligence

Abby Phillips / Murphy Trueman / Kablamo

Sprightly

Sprightly

Sprightly Transport Solutions / Two Bulls / Atco Engineering / Manuco Electronics

The One Stop One Story (OSOS) Hub

The One Stop One Story (OSOS) Hub

Thriving Communities Partnership / Infoxchange / Community Partners / Essential Services / Regulators / Ombudsman

2022 Best in Category

2022 Finalists

Aurecon Inground

Aurecon Inground

Aurecon Computational Design Network & Geospatial Teams

Co-design NOW

Co-design NOW

Safer Care Victoria / Department of Premier and Cabinet

Heart Helper Pilot

Heart Helper Pilot

Department of Premier and Cabinet / Safer Care Victoria / Peta Fawcett / Sophie Jennings / Katerina Yakimov / Joanna Szczepanska

Iron App

Iron App

Maria Tongson / Dr Scott Mitchell / RMIT University

2021 Best in Category

Automated Briefings and Correspondence - ABC

Sophie Turner / Jasmin Hamid / Ben Kirk / Engage Squared / Rapid Circle / James Stuart and the DPC Operations Team

2019 Best in Category

2019 Finalists

Alchemy – Monash x Alpha60

Alchemy – Monash x Alpha60

Local Peoples / Monash University - Department of Materials Science & Engineering / Alpha60

Co-Designing Authentic Narratives with Darebin Youth Services

Co-Designing Authentic Narratives with Darebin Youth Services

Darebin Youth Services, City of Darebin / Public Journal / Hilary Walker Photography

GovMap User Discovery and Roadmap Design

GovMap User Discovery and Roadmap Design

ThinkPlace / Department of Environment, Land, Water and Planning

INTER-DREAM

INTER-DREAM

PluginHUMAN (Justin Dwyer and Betty Sargeant)

Our Languages Matter Workshops

Our Languages Matter Workshops

ThinkPlaceVictorian Aboriginal Heritage Council (VAHC) / Department of Environment, Land, Water and Planning (DELWP) / ThinkPlace

SHEcity

SHEcity

Monash University, Faculty of Art Design and Architecture / Plan International / Crowspot

Worksafe

Worksafe

Isobar / Worksafe

2018 Finalists

No entries found.

2017 Best in Category

2017 Finalists

No entries found.

2016 Best in Category

122 Roseneath Street

Local Peoples / Assemble / Assemble Papers

2016 Finalists

No entries found.

2015 Best in Category

No entries found.

2015 Finalists

No entries found.

2014 Best in Category

Smart Blocks

Strata Community Australia / City of Melbourne / City of Sydney / Owners Corporation Network / Huddle design, Digital Eskimo, Vidiris, Sustainability at Work

2014 Finalists

No entries found.