Service Design
Service Design includes Service and Systems Design and other multidisciplinary design approaches. This category focuses on the planning and organising of people, infrastructure, communication and material components of a service or system. The design should improve the user’s experience and enhance the interaction between the service provider and its customers to improve business outcomes.
2025 Best in Category
2024 Best in Category
Hamilton Centre for Integrated Care of Mental Health and Addiction
Turning Point, Eastern Health / Monash University Design Health Collab
2023 Best in Category
The One Stop One Story (OSOS) Hub
Thriving Communities Partnership / Infoxchange / Community Partners / Essential Services / Regulators / Ombudsman
2022 Best in Category
Strong Care
StrongRoom AI
2021 Best in Category
Automated Briefings and Correspondence - ABC
Sophie Turner / Jasmin Hamid / Ben Kirk / Engage Squared / Rapid Circle / James Stuart and the DPC Operations Team
2020 Best in Category
Working With Children Checks for Indigenous applicants
Today / Office of the Children's Guardian
2019 Best in Category
Justice Connect Gateway Project
Justice Connect / Today Design
2018 Best in Category
Karitane Early Parenting Concept Store
Neonormal / Karitane
2017 Best in Category
My Architect
My Architect
2016 Best in Category
122 Roseneath Street
Local Peoples / Assemble / Assemble Papers
2015 Best in Category
Food Justice Truck
CobaltNiche Design / Asylum Seeker Resource Centre (ASRC) /VMS Group
2014 Best in Category
Smart Blocks
Strata Community Australia / City of Melbourne / City of Sydney / Owners Corporation Network / Huddle design, Digital Eskimo, Vidiris, Sustainability at Work
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