Stepping Stones connects workers impacted by mental injury with nonprofits seeking volunteers. The service sits within WorkSafe and is a low-cost, flexible service designed to put workers’ needs and goals front and centre.
During a twelve-week co-design process, over fifty representatives from across the claims process were engaged. Our research methods/approaches included human-centred design, semi-structured interviews and exploratory research.
We collaborated extensively to ensure the service was user-centred and fit-for-purpose, with our ‘Jobs To Be Done’ framework clearly identifying actors’ motivations.
We identified resourcing as a ‘pain point’ for both WorkSafe and small and medium-sized enterprises (SMEs), which we then built into the service: Stepping Stones utilises virtually no additional resources whilst delivering impact.
The use of service blueprints, journey maps, and storyboards meant potential failures in implementation were clearly defined, and their mitigation was incorporated into the design.
Stepping Stones sits within WorkSafe, which means no legislative changes were required for implementation. WorkSafe was engaged at every step of the design process, meaning the organisation has a strong sense of ownership.
Of all concepts ideated using co-design principles, Stepping Stones was chosen because it:
- Provides a ‘low-stakes’ space to regain confidence and explore interests
- Minimises re-traumatisation-risk from the premature return to the pre-injury workplace
- Facilitates wide-reaching social benefit
The project team consisted of the following members. Paper Giant: Reuben Stanton, Lottie Greally, Matthew Wilcox, Russell Pongho. Worksafe: Karen Chapman. Fiona Slocombe, Lucas Kowalski, Steven Petridis, Sean Burns, Ryan Hargreaves.