We began by identifying the key groups that we knew would be interacting with our product: ie. the client (eg. a school), the installer (the plumber), the user group (students), and the maintenance person (eg. the school handyman).
We knew that the expectations of these groups for a wall mounted hydration station were in brief: ease of installation, good functionality, adjustability, attractive appearance, and serviceability. We also wanted to include a number of features, capabilities and customisable choices that we believed would enhance user experience, but that we did not see in any single wall mounted model currently on the market.
Capability to mount the unit on any type of wall was a defining feature, that would guide our design process with the WMRa. This would make the product appropriate for a wide variety of environments, spanning all building typologies and all strata of society.
The basic outcome of our design process is an elegant but functional piece of equipment that can be installed on any wall. As discussed above, the WMRa has additional features and capabilities that enhance user experience, which indicates that the design brief has been exceeded.