We worked closely with Supreme Court Registry staff and Court users to design a service offering that brings clarity, not the confusion court users typically find.
Staff had previously relied on behind the scenes ‘hacks’ to get the functionality they need. An in-depth design research phase led into intensive participatory design sprints.
We used these participatory methods to create a web-based service with robust functionality that is sustainable and scalable.
In a sector based on complex language, we found every opportunity to embed the principles of communications design to make challenging concepts and instructions accessible to the layperson.