The HCD Playbook was produced by the Service Design team within the Digital, Design and Innovation branch. It was created through a participatory design process involving 50+ participants from across the public sector, private sector and academia. The process brought together the most contemporary understanding of Victorian citizens’ needs, the responsibilities of the public sector, and the unique activities and value of design-led practices. The playbook is a synthesis of these three aspects, producing a practical guide for addressing the needs of Victorians through design.
This design guide has been created for Victorian public servants who are designing, procuring or managing human-centred design (HCD) projects
It was developed primarily for public servants who are new to the HCD practice to expand their design literacy, increase the success rate of design-led projects, and to promote the most optimal collaborations and outcomes with design teams embedded in government departments and external design agencies. The HCD Playbook is a freely available resource and can be viewed and downloaded at www.vic.gov.au/human-centred-design-playbook