Libraries are evolving. Victorian public libraries deliver essential services to all Victorians, offering safe and inclusive public spaces with free and equal, life-changing access to art, ideas, education and social engagement. The State Library of Victoria and Public Libraries Victoria (PLV) identified the need for public librarians to develop skills to manage future service transformation.
ThinkPlace Design Thinking training empowered public librarians to embrace this transformation. It focused on guiding participants to immediately apply their learnings to opportunities and challenges in their day-to-day roles. Supported by a toolkit, participants were able to support their colleagues to apply these new techniques.