It was not possible to test new designs in-situ so we simulated the Flinders Street Station experience in a warehouse, using signage, digital information displays and ambient train station soundtracks to set the mood.
We involved 30 people with a range of demographics, backgrounds, accessible needs, experiences and knowledge of the train network. 10 participants had accessible needs.
Across 5 days we ran daily test sessions, iterating new prototypes overnight. This generated highly actionable recommendations for the Flinders Street displays and for how digital information will be rolled out to stations across the rail network.